Terms and Conditions for Accommodations:

As a Pure Paradise Travel client, when confirming a booking in person, on the phone, by email, or via an online ad site,  you are agreeing to our:

General Reservation Information Terms and Conditions: Amenities and prices online are kept as current as much as possible, but may not be perfectly accurate. Rates and terms will be guaranteed when the reservation is confirmed or in cases where a rental agreement is required, when it and the payment are received by Pure Paradise Travel

Holds: On most properties, a hold can be requested, and that property will be held for the guest for 24 hours without any cost to the guest.

Payment Information: Payment is required the day of verbal confirmation. A deposit is typically full payment, but for VIPs or other special circumstances, half of the total may be approved as a deposit for most properties and dates, except during any Holidays. The balance is due 60 days prior to the arrival date (some villas require payment in full 90 days before arrival). Reservations made within sixty days (or, ninety days in some cases) of the arrival date must be paid in full. A voucher will be sent upon final payment. This voucher will be required for admittance upon arrival at the property. Some accommodations require signed rental agreements and/or security deposits or a copy of the renter's passport. Rates are firm once the reservation is confirmed and the deposit is received. Guest payments by credit card on our secure payment page will have a small booking fee added (5%), which will be outlined on the invoice or receipt. Chargebacks by a guest under contract financially could be considered a felony. Please contact us for any questions regarding payments.   Rental agreements, and security deposits for properties requiring them, must be returned before guests will be sent final documents or allowed to occupy the rental property. 

Cancellation Terms (per reservation): A property is considered reserved at the time it is verbally confirmed by the guest. 

COVID Cancellations: For any reservation canceling for reasons due to COVID: Travelers who cancel at least 60 days before check-in will get back 100% of the amount paid. If canceling between 31-59 days before check-in, there will be a  50% refund of the total reservation + 50% credit offered. If canceled 30 days or less to arrival, 100% full credit will be offered, with one rebooking/change fee waived.  

 

Cancellations: for any other reason, will be subject to a $100 cancellation fee. Reservations being postponed for any reason other than COVID, will also be subject to a $100 rebooking / change fee. When booked via our site, cancellations for any reason, prior to 60 days of arrival (or 90 days for properties requiring full payment 90 days in advance) will forfeit the deposit amount plus the $100 cancellation fee. Cancellations for any reason, less than 60 days of arrival will forfeit the entire rental amount. Ad site cancellations are stricter, typically no cancellations are allowed. If Pure Paradise Travel has to cancel a reservation a client has confirmed for any reason (construction, ownership change etc.), there will be no cost to the traveler and the agents at Pure Paradise Travel will attempt to find equal or better options to offer to the guests, or offer a full refund.

 

Changes: There will be a fee (usually $25 - $50USD) charged per change, on all changes made to a reservation after it is confirmed verbally or in writing. The number of occupants in a home is set, and there are some exceptions for extra guests up to a higher number for an additional fee, which the client will be responsible for. Rates can change if the reservation is changed.

Conditions: Pure Paradise Travel has made a good faith effort to visit and accurately describe / photograph the property, but shall not be liable for any inaccuracies in such descriptions, changes in the conditions or amenities of the accommodation, the surrounding properties, construction, the condition thereof, or for any defects or stoppages of electricity, gas, water supply, plumbing, or any other services, for any reason. Weather conditions may make property evacuation necessary, there will be no refunds or credits for time unused due to such. The guests are financially liable for the full rental cost of the property for the full time reserved, whether the clients use it or not.  It is wise to purchase travel insurance for these uncontrollable circumstances. The number of occupants in a home is set, and not to be exceeded over the number reserved, or additional fees may be charged by the on-site management (or all guests evicted on the spot depending on the situation). Pure Paradise Travel undertakes to act only as an agent for the owner or owner's agent. Pure Paradise Travel maintains no control over the equipment, facilities, operation, agents or employees of the owner of the accommodation, or their representatives, executors, administrators, successors, or assignees arising out of: (a) personal injury, accident or death; (b) property lost, stolen, or damaged; (c) loss of physical or mental enjoyment; or (d) delay, inconvenience or changed itinerary-resulting from any acts or omissions of the owners of the accommodations, his employees or agents, or any other party not under the direct employ and control of Pure Paradise Travel or from any act of nature, war, strike, governmental act, or any other event or cause beyond Pure Paradise Travel’s control. By confirming the reservation, each guest shall and does hereby indemnify Pure Paradise Travel, it's employees, subagents, and representatives, and holds them harmless from and against any claim, loss, theft, damage, cost or expense (including reasonable attorney's fees) to persons or property, however, caused, which occurs on or about the accommodation, or in connection with evacuation, or travel thereto or therefrom.

Damages: The clients agree by confirmation of reservation that any variances to the rules or damages above normal wear and tear, will enable the client's to be financially liable for additional these fair costs and or outlined fines, be in jeopardy of fees and fines, or create a situation of eviction without refund. In most cases, the tenant would be given notice to amend the situation first, or the governing parties (the owner(s), or their directors or agents) will attempt to work out a solution for all involved before taking more drastic measures. Security deposits if collected pre-vacation, will be held in trust by the agent and destroyed once the agent has the assurance that no damage, etc. has been incurred. Security deposits are destroyed approximately 30 days or less after the guests departure from the property if not cashed. Tenant agrees that funds will be used fairly to cover damages if any are incurred. If the security deposit is necessary to be processed, there will be a $50 fee added to the damage amount for administrative costs.

The tenant agrees to use the said property for residential purposes only and agrees to refrain from any use, which may be offensive to the owner(s) or neighbors, or, may be asked to leave the premises with no refund. No pets will be allowed without prior written consent from the owner(s) without incurring a penalty fee. The tenant(s) shall remove no items in the residence including furniture, decorations, household goods, utensils, towels or linens, even temporarily, from the residence. The tenant(s) shall be responsible to the owner(s) for any loss or damage to the property, or contents during the tenant(s) occupancy of the said property. Any locked areas on the property are reserved for the explicit use of the owner(s). With notice, or in the case of an emergency without notice, the owner(s), or their directors or agents, reserve the right to access the property during the occupancy for the purpose of repairs, maintenance or inspection. Caretakers and cleaning staff will be onsite most days working quietly around the guests.

Failure to Pay: Clients are legally bound to pay for services rendered by the terms and conditions of the rental as stated here. In a case of Theft of Services, criminal charges, legal action, collection, and other options necessary will be implemented to secure funds, and all fees for such will be charged to the client in addition to the amount originally due for the agreed-upon reservation through our agency.

Other: A) Each property is limited to the number of persons indicated on the final documents. This limit is enforced and tenants are considered in violation of the rental agreement if the number is exceeded. Rent, fees, and fines or eviction will be strictly enforced if over the max number of guests. B) No wedding or any other event or function that involves extra people at the property other than paid guests noted on the reservation can be held without prior approval. Advance notice must be given if an event that includes anyone, including musicians, caterers, photographers, etc. The tenant(s) may not sublet or assign a reservation without the written consent of the agent or owner(s).

Evacuations: Property management is cautious about the weather and or the safety to travelers,  and has the right to evacuate guests when necessary. There will be no refund or credits for evacuations due to hurricanes, tropical storms, natural disasters, war, strikes, illness, government evacuations or other conditions that are beyond Pure Paradise Travel's control. It is wise to purchase travel insurance to protect travelers for these unlikely events and make sure these items are covered in your policy. It is recommended each guest procure travel insurance for the protection of persons and property, and with respect to personal and financial liability, while traveling to and from, and occupying the accommodation. It is wise to research vehicle coverage before departing, as US insurance does not cover drivers in Mexico. Travel insurance, some credit cards, and car rental agencies offer partial coverage, please inquire.

Travel Insurance: For peace of mind, travel insurance is always recommended for travel anywhere, Mexico or otherwise. 

Terms and Conditions for Tours:

 

Prices include all service as described in the tour itinerary:

Pick-up and drop off from Tulum, Local guide, transportation, all entry fees, all activities and necessary equipment, lunch, water and snacks.

Prices do not include:

● Personal tips to guides, drivers, etc.

● Extra expenses of any kind which are not properly specified in the itinerary.

● All types of activities or services not mentioned or optional.

● Pick up outside of Tulum

 

PICK-UPS

● Pick up and drop off door to door within the immediate Tulum area is included in the price of our tours. If Pick-up is requested between Tulum and Playa del Carmen or North of Playa del Carmen, an EXTRA TRANSPORTATION FEE applies:

▪ Bahia Principe to Puerto Aventuras $10 usd per person

▪ Puerto Aventuras and Playa del Carmen $20 usd per person

▪ North Playa del Carmen and Iberostar $30 usd per person

▪ Iberostar Playa Paraiso and Puerto Morelos $40 usd per person

● The Guide will be waiting for a maximum of 10 minutes. After this time, it is

considered No Show.

● In case of No Show, Cancellation Policy applies.

RESERVATIONS POLICY

Pure Paradise Travel reserves the right to accept or decline any reservation request, coming from any person or travel agency, any tour or tour program or to cancel or change a tour or tour program, if circumstances demand it. The request of any type of

service to our company will be understood as the consent of these conditions. Our company specializes in providing services for people who choose Mexico as a destination for their holiday travel and leisure. Similarly, we are legally authorized to exercise trade as tours and travel agency.

For each reservation, you should provide to the AGENCY the following information:

• Preferred date of the tour (please refer to the day of operation for each tour)

• Name of the Tour

• Number of people (adults/children under 8)

• Name of the customer

• Customer contact details (phone number and or email)

 

• Name and address of the hotel/villa the customer will be staying in

• Preferred Language

• Total amount paid by the customer

• Mention if there are any special needs or allergies

• Heights of the participants for bike tours

 

No reservation will be accepted without the down payment of a deposit to Pure Paradise Travel.

Reservation services are subject to availability when processing your request and cannot be guaranteed until we have received the deposit payment. Please verify the tour requested is available on the preferred day as we have specific days for specific tours. For private tours or groups above 4 people any day can be requested. Based on the above information, Pure Paradise Travel will confirm availability and the exact time of pick up. Bookings are subject to change; and communicating the customer ́s direct

contact information allows smooth and timely communication in the event of a change.

 

SAFETY STANDARDS FOR EXCURSIONS AND TRIPS

Our tour providers have insurance to operate touristic services. All of their vehicles have tourism plates and insurance. Our tour providers have insurance that protects all our customers from any accident or mishap that may occur during the tour. 

In addition, customers must purchase adequate travel insurance for their trip before leaving their country. Pure Paradise Travel will not be responsible for illnesses or unfortunate events that prevent the client from participating in the activities. Pure Paradise Travel

 will reimburse cancellations due to unforeseen events within a 24-hour notice before the tour. Otherwise the cancellation policy applies, details below. Customers with existing medical conditions, participate in the activities of at their own risk. It is important that the customers commit to act as a responsible tourist and always follow the instructions of the guide.

 

CANCELLATION POLICY:

- The customer is entitled to cancel his/her tour free of charge with more than 24 hours’ notice.

- If the customer cancels under 24 hours of the tour, Pure Paradise Travel will charge the deposit paid to book the tour.

- If the customer cancels on the day of the tour, the customer will have to pay 100% of the tour.

The cancellation policy should be communicated to the customer at the moment of reservation.